SeniorVia Privacy Policy

SeniorVia (“we,” “our,” or “us”) is an online wellness and engagement platform that provides educational content, daily reminders, coaching tips, digital tools, and family communication features designed to support the well-being of older adults. This Privacy Policy explains how we collect, use, store, and protect personal information when individuals (“users” or “you”) access or use the SeniorVia website, mobile tools, or related digital services.

By using SeniorVia, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when a user creates an account or uses our platform:

1.1 Personal Information

* Name

* Email address

* Phone number

* Date of birth

* General demographic information

* Emergency contact information (if provided)

1.2 Service-Related Information

* Daily check-in responses

* Wellness survey answers

* Uploaded content such as text, audio recordings, images, or stories

* Reminder preferences (e.g., medication, hydration, exercise reminders)

* User activity within the platform (e.g., games, prompts, features used)

1.3 Technical Information

* IP address

* Browser type

* Device type

* Cookies and usage analytics

2. How We Use Your Information

We use collected information to:

* Provide access to the SeniorVia digital wellness platform

* Personalize user experiences, reminders, and coaching content

* Send SMS and email notifications for reminders, updates, and engagement

* Improve our services and develop new features

* Provide customer support

* Communicate with approved family members or caregivers (if you authorize access)

* Maintain account security and platform integrity

3. SMS Messaging and Notifications

SeniorVia uses SMS messages to support user engagement and deliver wellness-related reminders.

3.1 User SMS Consent

By creating an account on SeniorVia and providing your phone number, you expressly consent to receive:

* Wellness reminders

* Coaching tips

* Daily check-ins

* Motivational prompts

* Platform updates and service notifications

Opt-in occurs when users enter their mobile phone number during registration or profile setup, with the understanding that SeniorVia uses SMS messaging as part of its service.

Carrier-required disclosure: Message and data rates may apply.

3.2 Opt-Out

You may opt out of SMS messages at any time by replying STOP to any SeniorVia message.
To resume, reply START.

3.3 Opt-In Confirmation

Upon account creation or profile update, you may receive a message confirming your opt-in to SMS notifications.

4. How We Share Information

We do not sell user data.

We may share information only in the following limited situations:

4.1 With Your Permission

If you authorize family members or caregivers to access certain portions of your profile, we will share only the information you allow.

4.2 Service Providers

We may share data with trusted vendors who assist with:

* Cloud hosting

* SMS delivery

* Authentication

* Data storage

* Technical support

These providers may only use the information to perform services on our behalf.

4.3 Legal Requirements

We may disclose information if required to comply with law, regulation, or lawful request.

5. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. These include encrypted connections, secure cloud storage, and role-based access controls.

However, no online platform is 100% secure, and users should take appropriate steps to protect their personal devices and login credentials.

6. Children’s Privacy

SeniorVia is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

7. Third-Party Links

SeniorVia may include links to external content or partner resources. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices.

8. Non-Medical Disclaimer

SeniorVia is not a medical provider and does not offer medical care, diagnosis, treatment, or clinical services. Content and reminders are for educational and wellness purposes only and should not replace professional medical advice.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or need assistance, you may contact us at:

SeniorVia Support
Email: [email protected]
Website: https://www.seniorvia.com